A stream will not open
Check your network and whether the same source works with your provider. Confirm your provider account has not expired and its connection limit is not already in use. Availability and codecs vary by source.
THE DUDE
A little help. Back to watching.
Contact support@burak.me. Include the app version, device model, operating system and a short description. Do not send passwords, complete playlist URLs, card information or private viewing history.
Provider account and expiry
Playlist management → Account & refresh shows expiry and connection details when the provider exposes them. A missing expiry is not a promise of unlimited access.
Refresh or restore
Use playlist refresh to update channels and programmes. Use Restore purchases in Membership & plans for Apple purchases. These are separate actions; refreshing a playlist does not renew your IPTV subscription.
Cancel a subscription
Manage an Apple subscription at https://apps.apple.com/account/subscriptions. Refund requests go to https://reportaproblem.apple.com. Removing the app does not cancel recurring billing.
Privacy choices
Turn iCloud sync off to stop future sync. For cloud deletion, also remove TheDude files from iCloud Drive after disabling sync on your devices. Remove playlists and profiles in their management screens. You do not need a The Dude account.
Release availability
The current developer preview is for macOS. iPhone, iPad and Apple TV builds and production cross-device sync are in development. Public purchase availability will be announced with the App Store release.